Use the SONO Themes support page for questions and problems with Compose.
What support covers
- Questions about using Compose's built-in settings, sections, and blocks.
- Investigating and fixing reproducible bugs in the theme's layout or behavior.
- Explaining the theme's documented features and helping identify whether an issue comes from the theme or another part of the store.
Response expectations
Expect a reply within two business days. Bug-fix timing depends on the issue and the information needed to reproduce it; critical theme bugs receive priority. A reply is not a promise that every issue will be resolved within two days.
Customizations and third-party services
Custom design or development, custom code added to the theme, and third-party app configuration are outside standard theme support. We can help identify the source of an issue, but an app provider handles faults within its app and Shopify handles platform, billing, and checkout issues outside the theme.
What to include
Provide your name, email, store URL, theme version, affected page, and steps to reproduce the issue. Add a screenshot where useful. Do not include passwords, payment information, or customer records. We use your email to respond to your support request.